Spam Policy

What is the Spam Act 2003?

The ACMA (Australian Communications and Media Authority) passed the spam act to prevent the sending of unsolicited electronic marketingmaterial by means such as email and SMS.

The Spam Act 2003 applies not only to email but the law applies to all electronic messages including SMS in exactly the same way. The consequences and fines that have been issued by the ACMA during Federal Court proceedings are significant and major brands and other players have been fined significant amounts. Even the telcos are not immune.

Spam is generally associated with sending thousands of messages however under the spam act just one message sent without consent can be considered spam. The Spam Act 2003 covers email, SMS, MMS and instant messaging.

What are the compliance rules?

There are three primary rules that every commercial SMS message must adhere to in order to not be classified as spam.

• CONSENT - You must have consent to send a commercial message, there are many ways to gain consent. See the following panels for consent rules.
• SENDER IDENTIFICATION - You must identify yourself or your company when sending the message, either in a recognisable CallerID or within the message itself.
• FUNCTIONAL UNSUBSCRIBE FACILITY - You must provide a conspicuous and functional unsubscribe method that is active for at least 30 days.

Read more

You can read more about compliance at the ACMA website by following this link

What happens if you are investigated for spamming?

If we do discover that you're messaging people without their permission, we will terminate your account immediately.

If you are suspected to be using fraudulent credit card information to facilitate spamming we will cooperate fully with the authorities and may disclose your account information in accordance with our Privacy Policy including your IP address.

If you want to report spamming activity by one of our customers, please contact our abuse department by calling 0409 349 752

Privacy Policy

Our commitment to Privacy

It is our highest aim for to the protection of client and consumer personal information.

We are bound by the Privacy Act 1988. Under the Act, we can choose to develop and be bound by a Privacy Code or choose to comply with the National Privacy Principles in the Privacy Act. We have chosen to be bound by the National Privacy Principles.

If you have any questions or concerns regarding our privacy practices, please feel free to contact us at admin@ plusone.com.au

Personal information held by us and/or our service provicers and/or clients.

EMAIL ADDRESS AND PHONE NUMBER

When you register for an account we collect your personal details including your email address and mobile phone number. This information is used by us mainly for accounting and administrative purposes. We reserve the right to use this information to send you information about our service including offers, service interruptions etc.

We may use aggregated information collected from total use of the system to improve our service and for marketing and promotional activities to you.

This information we collect from you is strictly confidential. We will not reveal, disclose, sell, rent or pass that information on to any third parties unless they are contracted to us to keep the information confidential or are required to comply with all relevant laws including the Privacy Act 1988.

IP ADDRESS

We collect your IP address and link it to your account. This information is used to identify your geographic location for security purposes. This information is only kept for a maximum of three months.

PERSONAL INFORMATION UPLOADED BY CLIENTS

Any personal information of third parties uploaded to the system is held in the strictest confidence and is not aggregated, collected or stored in any other place than your account. We take every precaution to keep our clients list information databases completely secure. This information is only used for the delivery of your messages.

We may periodically scan the content of your campaigns to ensure it complies with our Terms of Use — to protect against defamatory, inaccurate, abusive, obscene, profane, or threatening material that is racially or ethnically offensive.

If your account is investigated for spam we will cooperate fully with the authorities and may disclose your account information including your IP address and location in an appropriate manner.

Communications you can expect from us:

• Special offers and updates
• Service announcements
• Upgrades
• Standard system messages such as delivery confirmations and invoices

Changes to the Privacy Policy

We may from time to time update the information contained in our privacy policy, we will not however use your information in any way that is not consistent with this privacy policy without your prior consent.

Privacy Complaints

You can complain about breaches of your Privacy to Burst SMS in writing to:
Postal Address
PlusOne Marketing
29 Hunt St
Toowoomba,
Qld 4350

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